Terms of Service

1. Agreement to Terms

By accessing or using the website at averyn.com (the “Site”) or engaging the services of Averyn Inc. (“Averyn,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Site or Services.

2. Services

Averyn provides online reputation management services, including but not limited to the identification, analysis, and removal of negative, fake, defamatory, and policy-violating reviews from third-party review platforms (the “Services”).

Averyn does not guarantee the removal of any specific review. While we maintain a high success rate, the outcome of any removal effort depends on factors including platform policies, the nature of the review content, and applicable laws. Our pay-on-performance model means you are only charged for reviews that are successfully and permanently removed.

3. Deposits and Payment

Averyn requires a refundable deposit to begin work on your engagement. The deposit amount will be communicated during the proposal stage following your free audit.

Final charges are applied only upon confirmed, permanent removal of reviews. If Averyn is unable to remove a review, the portion of your deposit allocated to that review will be refunded.

All fees, deposit amounts, and payment terms will be outlined in a written proposal or engagement agreement prior to commencement of work. Payment is due within 30 days of invoice unless otherwise agreed in writing.

4. Free Audit

Averyn offers a complimentary reputation audit at no obligation. The audit is for informational purposes and does not create a binding agreement or obligation to engage our Services. Information provided during the audit remains confidential.

5. Client Responsibilities

By engaging our Services, you represent and warrant that:

• You are authorized to act on behalf of the business or individual for which you are requesting services
• All information you provide to Averyn is accurate and complete
• You will not use our Services to suppress legitimate, truthful reviews
• You will cooperate with reasonable requests for information needed to execute the removal strategy
• You will promptly review and confirm removal results when notified

6. Methods and Compliance

Averyn uses only legal, ethical, and above-board methods to pursue review removal. These include platform content policy enforcement, formal dispute processes, defamation and consumer protection law, and privacy law frameworks (including GDPR and CCPA). We do not engage in review manipulation, fabrication of false reports, or any method that violates the terms of service of review platforms.

7. No Guarantee of Outcomes

While Averyn maintains a high success rate, we do not guarantee the removal of any specific review. Review platforms retain sole discretion over content moderation decisions. Our pay-on-performance model ensures you are only charged for successful outcomes.

8. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the engagement. Averyn will not disclose your identity, business details, or engagement specifics without your prior written consent. Client testimonials and case studies used in marketing are anonymized unless explicit permission is granted.

9. Intellectual Property

All content on the Site - including text, graphics, logos, and software - is the property of Averyn Inc. and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Averyn Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to loss of revenue, lost profits, or business interruption. Our total liability for any claim arising from these Terms or the Services shall not exceed the total fees paid by you to Averyn in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Averyn Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

12. Termination

Either party may terminate the engagement at any time with written notice. Upon termination, you are responsible for payment of all fees for reviews successfully removed prior to the termination date. Any unused portion of your deposit will be refunded within 30 business days of termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York County, New York.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site or Services after changes constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us at: